Exploiting User and Process Context for Knowledge Management Systems

In application areas like personal information agents and intelligent tutoring systems, user models typically maintain sophisticated representations of personal interest profiles and knowledge / skill levels. These representations can be utilized for effective information retrieval and filtering as well as for personalized information presentation. Information delivery services within organizational memories mainly address the same goals, but prevalently derive information needs from the concrete business task at hand (e.g., see [2] ). To this end, business process models are extended by task and role specific information needs. Usually, it is not taken into account which employee actually deals with a given task. Apparently, intelligent information services in a business environment should combine both, the personal and the business process perspective. In this paper, we present the FRODO architecture for business process oriented Knowledge Management which amalgamates models of tasks, roles and users into a specific context for information supply. Thus, a better integration of individual and organizational concerns in the Organizational Memory (OM) can be achieved.